AIIM - The Global Community of Information Professionals

Understanding the key obstacles to your capture and workflow project – and how to overcome them

Aug 16, 2017 12:01:00 PM by John Mancini

In a recent AIIM survey, we asked organizations a simple question:

Read More

Topics: content management, workflow, ecm, scanning, information capture, nuance

Shelly Island and 10 new content management resources

Aug 10, 2017 10:00:00 AM by John Mancini

I thought I would highlight some of new content assets that have crossed my desk -- some by me, some by others. They are all free. Pick the ones you want and knock yourself out! 

Read More

Topics: content analytics, information governance, content management, ecm, cloud content management

[Working Lunch Series] 5 Key ECM Strategies Taken from Star Wars

Aug 2, 2017 1:09:00 PM by John Mancini

Welcome to fourth and final installment of our Working Lunch Blog Series. For those who are new to the Working Lunch series, the idea here is simple - for the last couple of weeks, we've posted a video of one of our most popular sessions from The AIIM Conference 2017. We invite you to grab a bite to eat and enjoy an educational video during your lunch hour! Or make it social and invite the whole staff to watch! Our previous sessions include:

This week's session is "5 Key ECM Strategies Taken from Star Wars" from Andrea Chiappe of Systemware.

Read More

Topics: content management, enterprise content management, ecm, intelligent information management

Yes, ECM needs a makeover.  And yes, ECM capabilities are more critical than ever. Both are true.

Jul 27, 2017 1:19:07 PM by John Mancini

Yes, I know "ECM" is supposed to be passé now. 

Per Merriam-Webster, the three definitions of passé are:

  1. past one's time
  2. outmoded
  3. behind the times

Now I would be among the first -- and have been saying so for the past three years -- to say that the "ECM" term is in need of a makeover. Witness the work we have been doing re Intelligent Information Management.

My main concern is that I don't think the "ECM" term does justice to all of the incredible things people are doing with content and information. But that DOES NOT mean that content management capabilities are irrelevant; in fact they are more important than ever, albeit in new and changing forms.

In the midst of all of the "ECM is dead" conversations, I recently participated in a very refreshing and passionate panel at one of the #IBMContent2017 summits. The two end user organizations on the panel took great objection to the "ECM is dead" conversation and insisted that rather than being dead, content management is more important than ever to their organizations -- and in fact, content management is a core enabling set of capabilities to everything they do and in their efforts to drive digital transformation in their organizations.

These two organizations have been doing ECM at massive scale for a LONG time -- 3 decades -- and shared some important lessons about how their content management capabilities and requirements have changed over time, the lessons learned along the way - warts and all, and how they are continuing to morph their capabilities in the era of analytics.

I was so impressed with their passion that I asked them whether they would be willing to recreate the conversation we had on a webinar so that it could be shared with a broader audience.

And so that's what we're doing on August 9 at 2 pm eastern. Here are some of the topics we'll cover...

  • How can you use a shared services approach to expand and evolve your initial content management investment?
  • How do you “sell” – and deliver – content capabilities to the “business”?
  • What does it mean when content management capabilities become mission critical – i.e., content systems can never go down?
  • How do content management challenges change when the scale is massive – millions or billions of documents?
  • How have the content and information management skills needed to support your operation changed over time?
  • What comes next? How are you using analytics to push your content management investment to the next level?

Join us at 2 pm on August 9. I can guarantee the conversation will be fun and energizing.

You can register HERE or by clicking on the image below.

Click to Register for

Read More

Topics: @IBM_ECM, content management, ecm, modern ecm

[Working Lunch Series] Digital Transformation - Your Content In Disguise?

Jul 26, 2017 1:09:00 PM by John Mancini

Welcome to the third installment of our Working Lunch Blog Series. For those who are new to the Working Lunch series, the idea here is simple - every Wednesday for the next couple of weeks we'll post a video of one of our most popular sessions from The AIIM Conference 2017. Grab a bite to eat and enjoy an educational video during your lunch hour! Or make it social and invite the whole staff to watch! Our previous sessions include:

This week's session is "Digital Transformation - Your Content In Disguise?" from Glenn Gibson of Hyland, Creator of OnBase.

Read More

Topics: content management, enterprise content management, ecm, intelligent information management

[Working Lunch Series] Elevating Content to Make the Unknown Known

Jul 19, 2017 1:09:00 PM by John Mancini

Last week we kicked off our "Working Lunch Blog Series" with a great session on Changing Times: The Future of ECM. This week, we're pleased to present you with our second installment of the series. For those who are new to the Working Lunch series, the idea here is simple - every Wednesday for the next couple of weeks we'll post a video of one of our most popular sessions from The AIIM Conference 2017. Grab a bite to eat and enjoy an educational video during your lunch hour! Or make it social and invite the whole staff to watch!

Read More

Topics: content management, enterprise content management, ecm, intelligent information management

11 Things You Need to Know About Uncontrolled Information

Jul 18, 2017 10:47:00 AM by John Mancini

The reality for many organizations is that uncontrolled information – and especially paper -- still has a stranglehold on day-to-day activities. Many tasks requiring review and approval still require physical interactions with paper-based information. There is clearly room and opportunity for business organizations to maximize their information use and value as well as lower operating costs by removing paper from their business processes. 

Information capture is the first step in being paper-free, whether it is digitizing paper using scanners, or capturing digitally created information immediately and maintaining it in digital form. 

Consider the following 11 data points from AIIM research pointing to the challenges associated with managing unstructured information:

  1. 65% of organizations say they are still “signing” on paper.
  2. Paper is still with us despite everything - only 43% of organizations say paper is decreasing in their organizations.
  3. The human factor is still the primary reason for paper use for handling, reading, and note taking (47%), along with lack of a management plan to move away from paper (47%).
  4. 39% of organizations say they lack understanding and awareness when it comes to paper-free options.
  5. 66% of organizations report rising numbers of digital inbound documents.
  6. 38% of organizations say that they now receive more digital invoices than those in paper form.
  7. When it comes to converting key business processes, Accounts Payables (AP) is the top priority for 30% of organizations.
  8. 36% of organizations say they have a combination of paper and digital content in the same workflows.
  9. 43% of organizations say removal of paper from processes should be a constant objective.
  10. Key benefits identified in gaining control of uncontrolled information are faster customer response (50%) and higher productivity (42%).
  11. 45% of organizations report payback of their information capture investments in less than 6 months.

Interested in finding out more? Check out this new Tip Sheet, Understanding the “Three” Root Causes of Process Inefficiency.

New Call-to-action

Read More

Topics: content management, ecm, scanning, capture, digital transformation,, information capture

Guest Post - Medical Records: Getting Smarter but not Intelligent

Jul 13, 2017 10:17:00 AM by Dan Antion

Unfortunately, I’ve had a few recent encounters with our healthcare system. As you would expect, I paid attention to the recordkeeping process. The spectrum ranged from paper to born-digital and has me thinking about my health records in a new way.

If you’re interested in the backstory, you can read it on my personal blog. Suffice it to say, last Friday, I needed to establish an account with a local hospital’s online health portal. My expectations were low. Healthcare professionals have always impressed me with their medical knowledge and talent, not so much with the way they embrace technology. In general, I was pleasantly surprised.

I wasn’t surprised that the results from test taken at 2:00 AM were not available at 1:00 PM. I was surprised that the results from an MRI I had in May, from a radiology clinic affiliated with this hospital, were available.

  1. I found it reassuring to know that I was being given access to same record that my providers use.
  2. I wondered what else is in there. For example, I can see the MRI report, but can my ENT see the images of my brain?
  3. I had the thought that I want to consume all my healthcare through this network – being able to access these records has marketing value.

Today, this technology serves the providers and is extended to me. The fact that I like having access to this information means I have to  add a non-medical attribute to my healthcare decision making process, or I have more work to do.

I have the option to add other caregivers to the system. I like the fact that I can grant them that permission, but I worry that they will have their own systems that they will want me to use. I worry that we’ll end up with medical Kayck/Trivago-like middle men linking various healthcare systems. I worry that that will inevitably expose my health records to more companies.

You see the problem? This is information about me but it's not my information.

This realization made me think of the AIIM ELC meeting I attended in June where Robert Kahn, a man who was instrumental in the development of the Internet, spoke about Distributed Digital-Object Services. He described what may be the end game for Intelligent Information Management – when information belongs to the person, process or device that collects it or whose condition it represents.

What if my medical information existed as a distributed object that had its own storage, knew who I was, who my medical providers were, who my health insurance company was, and what if these entities could access and update that record as necessary, and as permitted by me?

I can almost hear the gears turning in some of your heads – How would this work? How would it be secured? This would make a lot of today’s technology obsolete – I worked with distributed objects in the late 1990s. This can work.

Robert Kahn, a man who once said during an interview that: "…the development of the Internet was a learning experience..." says it will happen.

As we explored the future of Information Management at that ELC meeting, we discussed the ways cybersecurity, regulations and emerging and disruptive technologies like blockchain, AI and machine learning, will all play roles in that future. The summary paper will be available soon, and since it will include the experience from the European ELC, I can’t wait to see it.

About today's guest poster - Dan Antion is the Chairman of the AIIM Board of Directors. He has spent almost 40 years developing information management systems, in a wide variety of industries. For the past 30 years, he has been Vice President, Information Services for American Nuclear Insurers, where he is responsible for data, content, and systems development across a broad range of platforms. His opinions do not represent American Nuclear Insurers, AIIM or the AIIM Board of Directors.

Click to Download


You might also be interested in...

Read More

Topics: medical records, cip, data, healthcare, information professional, content management, ecm, records management

[Working Lunch Series] Changing Times: The Future of ECM

Jul 12, 2017 1:09:00 PM by John Mancini

What are you having for lunch today? A tuna sandwich? A salad? No matter what you're having, we have the perfect side dish to go with it - learning! It is just as important to fuel your mind as it is your body. That's why we've created this "Working Lunch Blog Series." The idea here is simple - every Wednesday for the next 4 weeks we'll post a video of one of our most popular sessions from The AIIM Conference 2017. Grab a bite to eat and enjoy an educational video during your lunch hour! Or make it social and invite the whole staff to watch!

This week's session is "Changing Times: The Future of ECM" from Stephen Ludlow of OpenText.

In this video session, Stephen helps to bring some clarity to the buzz and chatter surrounding ECM. What does the future of ECM look like? What’s behind the shift from “content management” to “content services?” And what should organizations be doing to take advantage of tomorrow’s opportunities? Join product leaders from OpenText and Documentum as they review the current state of ECM and lay out a go-forward strategy that maximizes current investments while preparing for future success.
  • Increase understanding of the changes taking place in the strategy and practice of ECM
  • Gain insight into the new thinking being utilized to achieve ECM success
  • Learn about the emerging ecosystem of content services and how it can drive success
 
 
Read More

Topics: content management, enterprise content management, ecm, intelligent information management

Top 10 Digital Landfill Blog Posts for June

Jun 30, 2017 11:38:41 AM by John Mancini

Check them out...

Read More

Topics: compliance, erm, electronic records management, content management, ecm, intelligent information management

About AIIM

AIIM provides market research, expert advice, and skills development to an empowered community of leaders committed to information-driven innovation.

Click to Learn More About Unlimited Training

Subscribe to Email Updates