The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
Analytics | Enterprise Content Management (ECM) | Enterprise Search
The term "Content Analytics" has been coined to cover a range of advanced search and content reporting technologies. In our new Industry Watch survey, we found that organizations could derive much higher business value from content analytics tools than from simple search-engines. Sophisticated content reporting across text documents and rich media file-types have created the opportunity to report and research across unstructured content, bringing the same capabilities of strategic insight and improved decision-making as Business Intelligence (BI) reporting brings to structured content.
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OK, I have waited long enough for an invitation to do a Commencement Address and none have been forthcoming. (Although my wife does work in a church pre-school; I am holding out hope that this year's harvest of kindergarten wannabees will still tee me up.) The particular reason Commencements are on my mind is that our youngest is getting ready to graduate from High School. One of her older brothers has graduated from college and is out in the workforce (although about ready to go back for an MBA) and the other will graduate from college in December, the good Lord willing. So perhaps by auditioning through this blog post -- and by trying out my act on the Herndon United Methodist pre-Ks -- I will have a future chance for a Commencement address. I am especially lured by the idea of getting an honorary doctorate with no work.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Project Planning and Management
1. Hear the Customer’s Voice Identify the internal and external customers that will give thumbs up or down on your deliverables. Prove that you’ve heard what they’ve said. In meetings, write down important, direct quotes. Subsequently, prove to them that you were listening by demonstrating how you addressed that specific concern. When everyone on the team is noting these types of issues, gather them in a list, prioritize them, and keep it in view of every team member. During technical discussions, particularly those involving user experience issues, refer to items in this list to advance or reduce points of view. Identify when the customer is asking for mutually exclusive solutions and clearly explain why one or the other option can be delivered but not both. No voice should be louder than the customer’s; the project team must hear it clearly and accurately.
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Search engines have come a long way in their ability to help users find desired information among electronic content within an enterprise. Technologies vary, but no matter the search method, all kinds of searches can be enhanced if a taxonomy is also brought into play. Regardless of how content is indexed (simple crawling, concept extraction, use of algorithms, use of rule sets, etc.), taxonomies can enhance the search, by boosting accuracy in retrieval results and by improving the user experience. More specifically, a taxonomy can support search in the following eight ways.
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Collaboration | Electronic Records Management (ERM)
If you’re like most companies these days, you’re in the midst of deploying collaboration tools, such as SharePoint, in an attempt to meet users demands for more open communications. At the same time, you’re probably maintaining an array of legacy records management systems, deployed a decade or more ago, which are used to manage a specific subset of data in a very specific way. If you haven’t already noticed, these systems are like oil and water.
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Enterprise 2.0 | Intelligent Information Management (IIM) | Social Media
Consumers use several sources of information before making purchase decisions – they may seek independent opinions, speak to customer service agents, or examine goods physically. And they are accessing information via myriad touch points, including mobile devices, social networks or company websites. Companies recognize this, but consumers consistently rate satisfaction levels for cross-channel experiences as poor, so there is a disconnect. It is hard enough to ensure that a website delivers an excellent user experience. When you factor in the vast number of web-enabled mobile devices, companies face a huge challenge in creating a consistent and personalized experience for every user. Social media adds additional touch points and complexity.
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