The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
Compliance | Information Security
Too many people are thinking of security instead of opportunity. They seem more afraid of life than death. (James F. Byrnes) Risk, just like death and taxes, is part of everyday life. The risk associated with business information and knowledge is sometimes dismissed as acceptable business overhead. However, the need to maintain and raise the value of business information is clear during economically challenging times. To this end, here is a crash course in improving information risk for your organization.
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Information Governance | Intelligent Information Management (IIM)
1. "IT doesn't matter." When Nicholas Carr published this statement in the Harvard Business Review in 2002, there was an outcry from the IT pundits. Obviously, the fear of becoming irrelevant seemed exaggerated. Today we know Carr was right. He realized that we should talk about services and information, delivered based on our requirements fitting the needs of the business and other stakeholders such as employees and clients, instead of concentrating our energy on running bulky machines heating up the environment and driving up the electricity bill. So the T in IT is becoming less important. Typical IT Governance initiatives are still focused on in-house IT installations and software development; this will have to change. IM can support this.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Analytics | Enterprise Content Management (ECM) | Enterprise Search
The term "Content Analytics" has been coined to cover a range of advanced search and content reporting technologies. In our new Industry Watch survey, we found that organizations could derive much higher business value from content analytics tools than from simple search-engines. Sophisticated content reporting across text documents and rich media file-types have created the opportunity to report and research across unstructured content, bringing the same capabilities of strategic insight and improved decision-making as Business Intelligence (BI) reporting brings to structured content.
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OK, I have waited long enough for an invitation to do a Commencement Address and none have been forthcoming. (Although my wife does work in a church pre-school; I am holding out hope that this year's harvest of kindergarten wannabees will still tee me up.) The particular reason Commencements are on my mind is that our youngest is getting ready to graduate from High School. One of her older brothers has graduated from college and is out in the workforce (although about ready to go back for an MBA) and the other will graduate from college in December, the good Lord willing. So perhaps by auditioning through this blog post -- and by trying out my act on the Herndon United Methodist pre-Ks -- I will have a future chance for a Commencement address. I am especially lured by the idea of getting an honorary doctorate with no work.
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Project Planning and Management
1. Hear the Customer’s Voice Identify the internal and external customers that will give thumbs up or down on your deliverables. Prove that you’ve heard what they’ve said. In meetings, write down important, direct quotes. Subsequently, prove to them that you were listening by demonstrating how you addressed that specific concern. When everyone on the team is noting these types of issues, gather them in a list, prioritize them, and keep it in view of every team member. During technical discussions, particularly those involving user experience issues, refer to items in this list to advance or reduce points of view. Identify when the customer is asking for mutually exclusive solutions and clearly explain why one or the other option can be delivered but not both. No voice should be louder than the customer’s; the project team must hear it clearly and accurately.
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Search engines have come a long way in their ability to help users find desired information among electronic content within an enterprise. Technologies vary, but no matter the search method, all kinds of searches can be enhanced if a taxonomy is also brought into play. Regardless of how content is indexed (simple crawling, concept extraction, use of algorithms, use of rule sets, etc.), taxonomies can enhance the search, by boosting accuracy in retrieval results and by improving the user experience. More specifically, a taxonomy can support search in the following eight ways.
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