The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
Collaboration | Electronic Records Management (ERM)
If you’re like most companies these days, you’re in the midst of deploying collaboration tools, such as SharePoint, in an attempt to meet users demands for more open communications. At the same time, you’re probably maintaining an array of legacy records management systems, deployed a decade or more ago, which are used to manage a specific subset of data in a very specific way. If you haven’t already noticed, these systems are like oil and water.
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Enterprise 2.0 | Intelligent Information Management (IIM) | Social Media
Consumers use several sources of information before making purchase decisions – they may seek independent opinions, speak to customer service agents, or examine goods physically. And they are accessing information via myriad touch points, including mobile devices, social networks or company websites. Companies recognize this, but consumers consistently rate satisfaction levels for cross-channel experiences as poor, so there is a disconnect. It is hard enough to ensure that a website delivers an excellent user experience. When you factor in the vast number of web-enabled mobile devices, companies face a huge challenge in creating a consistent and personalized experience for every user. Social media adds additional touch points and complexity.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Digital Signatures | Document Management | Paperless Office
The law is on your side. Digital signatures are as legally binding as a physical, hand-written signature in every circumstance where a signature is required. The E-SIGN law and the Uniform Electronic Transactions Act are supported by the federal government and have been adopted by 47 states. It clearly states “(c) If a law requires a record to be in writing, an electronic record satisfies the law” with the purpose “to facilitate and promote commerce and governmental transactions by validating and authorizing the use of electronic records and electronic signatures." Further refinements by the EU, PIPEDA and the FDA recommend making sure the signature is unique to the signer, and that the signer’s identity is linked to the document. When combined with good governance and unalterable file formats, you can easily meet the guidelines for legality.
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When confronted with information management challenges, many organizations operate on a reactive basis—developing ad hoc solutions to specific problems as they arise. And because of this, many document management programs are rife with duplicate capabilities, non-standard approaches, and process inefficiencies. The result is that companies are becoming exposed to unnecessary risks and costs and missing out on opportunities to add business value. It's time to take a step back and view information management as a critical process on par with more traditional business operations. But few organizations have the time or expertise to build an information management program that meets today's needs—and will be ready for whatever the future holds.
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The eight ways to control your SharePoint infrastructure loosely fall into three buckets -- 1) Improve infrastructure performance, 2) Assert governance and control over your SharePoint infrastructure, and 3) Get more out of your SharePoint investments. There’s no doubt that Microsoft SharePoint is big and here to stay as a platform for customized information sharing. A recent IDC study showed enterprise adoption or planned adoption of SharePoint at 70% -- and that figure seems conservative. Users are widely embracing SharePoint for tying together disconnected islands of data, integrating technology with business processes, and targeting and personalizing information for groups and individual users.
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Enterprise Content Management (ECM)
The Content Management Interoperability Standard (CMIS), or the SQL-ization of content repositories, made a big splash at AIIM On Demand. My personal opinion is that CMIS will have an enormous impact on the consumerization of ECM. As a member of the AIIM iECM committee and an outspoken advocate for the CMIS standard, I wanted to share the eight things you need to know about it:
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