The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
Capture and Imaging | Content Services
Multi-channel next-generation information capture is clearly the least mature of the four core Content Services technologies.
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Content Services | Electronic Records Management (ERM) | Information Governance
The rising volume of information and its potential value to customer experiences is changing what is needed from records management and information governance. Organizations clearly understand that they have an information governance problem but are struggling with solutions as the tide of information chaos rises.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
The past few years have created many new challenges for the Information Professionals who are entrusted with managing an organization’s digital assets. Information is cascading down upon every organization in unprecedented volumes and forms, challenging traditional and manual concepts of records management and information stewardship. Every organization – regardless of industry – is now a technology organization. But rising information chaos is a very real and strategic threat to the ability of organizations to succeed, or even survive. An effective Content Services strategy is key to addressing these challenges.
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Content Services | Intelligent Information Management (IIM)
Every organization is on – or should be on – a Digital Transformation journey. At the heart of this Transformation journey is the drive toward 1) understanding, anticipating, and redefining internal and external customer experiences. This primary driver depends on other key transformative aspirations such as 2) business agility/innovation, 3) operational excellence, and 4) automated compliance/governance.
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At the core, a true understanding of customer experience means looking at customer journeys from the “inside-out” -- through the eyes of the customer. Of course, customers do not always need to be the final “end” customer. Customers that rely on the careful integration and orchestration of content services components also include business partners and employees.
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Solve your Talent Problems with Digital Labor & Content Services Solutions
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