The AIIM Blog - Overcoming Information Chaos

Tori Miller Liu

Tori Miller Liu, MBA, FASAE, CAE, CIP is the President & CEO of the Association for Intelligent Information Management. She is an experienced association executive, technology leader, speaker, and facilitator. Previously, she served as the Chief Information Officer of the American Speech-Language-Hearing Association (ASHA) and has 16+ years of experience in association management. Tori is a former member of the ASAE Technology Professional Advisory Council and a founding Board Member of Association Women Technology Champions. She was named a 2020 Association Trends Young & Aspiring Professional and 2021 Association Forum Forty under 40 award recipient. She is also an alumna of the ASAE NextGen program. She is a Certified Association Executive and holds an MBA from George Washington University. In 2023, Tori was named as a Fellow of the American Society of Association Executives (ASAE).

AIIM Comments on AI Accountability

By: Tori Miller Liu July 18th, 2023

Governments around the world have started the arduous process of developing regulations and standards for artificial intelligence. In June 2023, AIIM formally responded to a request for comment from the U.S. National Telecommunications and Information Administration (NTIA) on AI accountability. According to the NTIA website, more than 1,400 responses were submitted. Information management is not an insular profession and it's most successful in an organization when it's focused outward on the needs of stakeholders and business outcomes. As such, AIIM's leadership strongly believes that we must take a strong, active stance on how AI tools use and produce information. AIIM believes it's vital that regulators develop flexible and practical guardrails for how information is treated during AI development and use. Guardrails will empower innovation, boost adoption, and ensure accountability.

Why Has Digital Transformation Stalled?

By: Tori Miller Liu July 6th, 2023

Research Indicates Digital Transformation Has Stalled After we received the survey responses for the AIIM 2023 State of the Intelligent Information Management Industry Report, I spoke to the report’s authors, Dave Jones and Theresa Resek, about a concerning statistic. Enterprise digital transformation (DT) efforts have stalled. Dave later wrote in the report “over 65% of organizations have achieved significant successes with DT, but that still leaves at least a third who have not.”

14 Steps to a Successful ECM Implementation

Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.

AIIM Community | Collaboration | Human Resources | Women in Information Management (WIIM)

The Significance of Diversity, Equity, and Inclusion in Information Management

By: Tori Miller Liu June 5th, 2023

In honor of Pride Month in June, I wanted to share some thoughts about diversity, equity, and inclusion (DEI) in the information management industry.

Attracting and Retaining the Next Generation of Information Management Leaders

By: Tori Miller Liu June 2nd, 2023

AIIM has been discussing the next generation of information management leaders and how the industry can better attract and retain young professionals quite a lot in 2023, and with good reason.

2023 State of the Intelligent Information Management Industry Report

By: Tori Miller Liu April 21st, 2023

AIIM is proud to release its State of the Intelligent Information Management Industry report for 2023. Filled with insights and trends that organizations should take note of, the report results from a survey conducted among AIIM members. It provides a comprehensive overview of the current state of information management across different industries.

AIIM Community | AIIM Conference

The Times They Are A-Changin’

By: Tori Miller Liu March 30th, 2023

Then you better start swimmin' Or you'll sink like a stone For the times they are a-changin'. When Bob Dylan wrote his famous song “The Times They Are a-Changin” in 1963, it was an anthem for the era and the civil rights movement. Dylan’s ageless lyrics still resonate today as we navigate political, economic, societal, and technological changes. The information management industry is also undergoing pivotal change due to AI, increasing information chaos, emerging workplace trends, and changing demographics.