The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
Electronic Records Management (ERM)
What is the value of Records and Information Management? To help answer that, take a quick mental inventory of all the technologies your organization utilizes that interact in some way with organizational information. Think about technology like email, personal computers, the web, smart phones, social media, etc. Think about all of the information captured, stored, and created using those technologies.
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The workplace in 2021 will demand a different set of skills. Now more than ever, organizations need to embrace disruption as a springboard for competitive advantage and adopt new ways of working that invigorate organizational performance. The needed capabilities include the ability to leverage remote work as an advantage, increase information agility, and drive business growth despite these challenging times.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Electronic Records Management (ERM)
Records can be vital to the business. That means the management of records is something that needs great care, attention, and planning. Although not a new concept, the game has somewhat changed in recent years as the way records are created and what is considered a record has evolved. Virtually all new records are created electronically today – they are what we call “born digital.” Whether a record is in the format of a letter, an email, fax, a web, or other transaction, the chances are today that it originally was created with one or more computers. This is a situation that has crept up on us relatively fast and unnoticed by some organizations in records management terms at least.
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AIIM Community | Change Management
The new year always brings with it a handful of important questions around the AIIM Community. What are the key trends in information management? What are the top challenges to overcome? More importantly, what are the best practices and strategies to overcome them?
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CRM | Intelligent Information Management (IIM)
Twenty years ago, the average consumer used two touchpoints when buying an item, and only 7% regularly used more than four. Today consumers use an average of almost six touchpoints, with nearly 50% regularly using more than four. (Marketing Week) And that’s not including the after purchase touchpoints including, invoicing, billing, shipping, service and support, and feedback. With constantly changing customer experience expectations, it is necessary to put customers at the center of a multichannel strategy rather than letting each line of business (LOB) in an organization decide the communication touchpoint and channel. In fact, 86% of buyers are willing to pay more for a great, holistic customer experience, and the more expensive the item, the more they are willing to pay. (PwC) The opposite is also true. In another survey of 15,000 consumers, it was found that 1 in 3 customers will leave a brand they love after just one bad experience, while 93% would completely abandon a company after two or three negative interactions. (PwC)
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AIIM on Air | Digital Transformation
I was so pleased to speak with Jason Burian, VP of Product Development at Knowledge Lake, in this episode of AIIM On Air. As companies look to 2021 and beyond and start crafting new strategies and methodologies, it is important to consider those factors and conditions that will most effectively drive organizational performance. Jason discusses the key aspects of process adaptability and information access and how they will influence our success.
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