The AIIM Blog
Keep your finger on the pulse of Intelligent Information Management with industry news, trends, and best practices.
At the core, a true understanding of customer experience means looking at customer journeys from the “inside-out” -- through the eyes of the customer. Of course, customers do not always need to be the final “end” customer. Customers that rely on the careful integration and orchestration of content services components also include business partners and employees.
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Accounting and Finance | Digital Preservation | Insurance
In Digital Preservation -- Is your current approach to long-term digital information failing the business? I wrote that our two key information management objectives — utilization of information and preservation of it — got separated along the digital journey. In the process, long-term preservation of digital information took a backseat to the short-term utilization and optimization of this information in business processes. In addition, many organizations lost track of the key differences between back-up, archiving, and true long-term preservation.
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Making an ECM implementation successful requires planning and attention to detail. The best way to create the right solution is to identify organizational goals and priorities. Learn how to manage a successful implementation in our free guide.
Compliance | Healthcare | Information Security
Organizations must focus strategically on how to manage digital content and understand that: 1) end-users are consuming technology differently; 2) consumer devices are being increasingly used as “on-ramps” to digital workflows; and 3) how you secure the scan and capture process becomes increasingly important.
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Allow me to introduce you to Wendy McLain, Manager of Enterprise Content & Records Management at Valero. Valero is a publicly-traded international oil and gas company, with revenue in the billions of dollars. Wendy will be presenting at The AIIM Conference 2018. Her session is called "How We Learned to Love Event-Based Retention: A Valero Energy Case Study in Records Management." I thought this would be a great time to catch up with Wendy and ask her some questions.
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Capture and Imaging | Process Improvement
When I was a young child, in an era when school papers had to be researched in libraries with card catalogs and shelves upon shelves of books, my father had the bright idea to purchase a complete set of Encyclopedia Britannica. Now, we lived on a tight budget, and my mother wasn’t too thrilled with this splurge when a perfectly good library was so close to home. Dad wouldn’t hear of it! “Our girls need the best education we can offer,” so of course, mom relented.
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Carefully think through the pros and cons of your approach to content migration. The advent of a new generation of modern content solutions and the desire of many organizations to reduce the number of content systems is driving organizations to look at how they can update their content management infrastructure.
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